Refund policy
No Returns Policy
Effective Date: 4/1/2024
Thank you for shopping with us! At The Brown Rose, we take pride in offering high-quality bath and body products. To ensure the safety and satisfaction of all our customers, we have implemented a no returns policy.
No Returns or Exchanges:
- All sales are final. We do not accept returns or exchanges on any bath and body products, including but not limited to lotions, soaps, and fragrances.
- Please carefully review your order before completing your purchase.
Exceptions:
- If you receive a product that is damaged, defective, or incorrect, please contact us at customercare@thebrownrose.com within 10 days of receipt. We will review your request and provide guidance on how to proceed.
- For any issues related to your order, please provide your order number and a clear description of the problem. Our team will work to resolve the issue promptly.
Health and Safety:
- Due to the nature of our products, we cannot accept returns for hygiene reasons. This policy helps us maintain the highest standards of cleanliness and safety for all customers.
Contact Us:
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- For questions or concerns regarding this policy, or if you need assistance with a damaged or incorrect item, please reach out to our customer service team at customercare@thebrownrose.com or 774-586-9753
We appreciate your understanding and cooperation. Your satisfaction is important to us, and we are here to help ensure you have a positive experience with our products.
Thank you for choosing The Brown Rose!