Shipping policy

Thank you for shopping with The Brown Rose! We’re committed to ensuring your order arrives promptly and in excellent condition. Below are the details of our shipping policy.

Shipping Methods and Rates:

  • We offer standard shipping for all orders. Expedited shipping options may be available at checkout.
  • Shipping rates are calculated based on the weight of your order and the delivery destination. You can view the shipping cost before completing your purchase during the checkout process.

Processing Time:

  • Orders are typically processed within [Number of Business Days] business days. Please note that processing times may vary during peak periods or promotional events.
  • You will receive a confirmation email once your order has been processed and shipped, along with tracking information if applicable.

Delivery Time:

  • Standard shipping generally takes [Number of Business Days] to [Number of Business Days] business days to deliver, depending on your location.
  • Delivery times may vary due to factors such as weather conditions, shipping carrier delays, and unforeseen events.

Order Tracking:

  • Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.

Shipping Restrictions:

  • Currently, we only ship within United States of America. We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.
  • Please ensure that the shipping address provided is correct. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

Lost or Damaged Orders:

  • If your order is lost or damaged during transit, please contact us at info@thebrownrose.com within 3 days of receiving your tracking information. We will assist you in resolving the issue.

Contact Us:

  • For any questions regarding shipping or to report issues with your order, please reach out to our customer service team at info@thebrownrose.com or 774-586-9753.

We appreciate your business and look forward to delivering your bath and body products with care. Thank you for choosing The Brown Rose!